Terms of Use
Effective date: December 3, 2025
Welcome to Alpinee ("we", "us", "our", "the Service"). These Terms of Use ("Terms") govern your access to and use of the Alpinee website and services. By accessing or using Alpinee, you agree to be bound by these Terms.
Important: Alpinee is an informational and educational tool only. We do not provide financial, investment, or trading advice. We are not a broker, exchange, or trading platform. You are solely responsible for your trading decisions and any resulting gains or losses.
1. Nature of Service
Alpinee is a cryptocurrency market screening and analysis tool that provides:
- Real-time market data visualization and scanning
- Technical analysis indicators and patterns (Smart Money Concepts, support/resistance levels, etc.)
- Price alerts and notifications
- Historical market data and charts
The Service is designed for educational and informational purposes only. Any signals, patterns, or analysis displayed should be considered as data points for your own research, not as trading recommendations.
2. No Financial Advice
Alpinee and its operators:
- Do not provide financial, investment, legal, or tax advice
- Do not recommend buying, selling, or holding any cryptocurrency or financial instrument
- Do not guarantee the accuracy, completeness, or timeliness of any information
- Are not responsible for any trading decisions you make based on information from our Service
You should consult with qualified professionals before making any financial decisions.
3. Assumption of Risk
Cryptocurrency trading involves substantial risk of loss and is not suitable for all investors. The high volatility of cryptocurrency markets means you can lose some or all of your investment. Past performance of any analysis tool or trading strategy does not guarantee future results.
By using Alpinee, you acknowledge and accept that:
- You are solely responsible for evaluating any information provided
- You will conduct your own research before making any trading decisions
- You understand the risks associated with cryptocurrency trading
- You will not hold Alpinee liable for any losses you may incur
- Any profits or losses resulting from your trades are entirely your own responsibility
4. Account Registration
To access certain features, you must create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain the security and confidentiality of your login credentials
- Immediately notify us of any unauthorized access to your account
- Accept responsibility for all activities that occur under your account
- Not share your account with others or create multiple accounts
You must be at least 18 years old to create an account and use our Service.
5. Acceptable Use
You agree not to:
- Use the Service for any illegal or unauthorized purpose
- Attempt to gain unauthorized access to our systems or other users' accounts
- Interfere with or disrupt the Service or its infrastructure
- Scrape, copy, or redistribute our data or content without permission
- Use automated systems (bots, scrapers) to access the Service without authorization
- Circumvent rate limits or other technical restrictions
- Reverse engineer or attempt to extract source code from the Service
- Use the Service to manipulate markets or engage in fraudulent activities
6. Intellectual Property
All content, features, functionality, trademarks, and branding of Alpinee are owned by us and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.
7. Third-Party Data
Our Service displays market data from third-party sources (including but not limited to cryptocurrency exchanges). We do not guarantee the accuracy of this data and are not responsible for any errors or delays in data transmission.
8. Service Availability
We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We are not liable for any losses resulting from Service unavailability.
9. Premium Subscriptions
Certain features require a paid subscription. By subscribing, you agree to:
- Pay the applicable fees as described at the time of purchase
- Automatic renewal unless cancelled before the renewal date
- Our refund policy as outlined in the Risk Disclaimer section
10. Termination
We reserve the right to suspend or terminate your account at any time, with or without notice, for:
- Violation of these Terms
- Fraudulent or illegal activity
- Extended period of inactivity
- Any other reason at our sole discretion
11. Limitation of Liability
To the maximum extent permitted by law, Alpinee and its operators, employees, and affiliates shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages
- Any loss of profits, data, or business opportunities
- Any trading losses or missed opportunities
- Any damages resulting from unauthorized access to your account
- Any damages exceeding the amount you paid to us in the past 12 months
12. Indemnification
You agree to indemnify and hold harmless Alpinee and its operators from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.
13. Changes to Terms
We may update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the updated Terms. We encourage you to review this page periodically.
14. Governing Law
These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.
15. Contact
For questions about these Terms, contact us at: legal@alpinee.io
Privacy Policy
Effective date: December 3, 2025
This Privacy Policy describes how Alpinee ("we", "us", "our") collects, uses, and protects your personal information when you use our Service.
1. Information We Collect
1.1 Information You Provide
- Account Information: Email address, username, and password when you register
- Profile Information: Avatar image and display preferences
- Payment Information: Billing details for premium subscriptions (processed by third-party payment providers)
- Communications: Messages you send to our support team
1.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent on the Service
- Log Data: Access times, error logs, referring URLs
- Cookies: As described in our Cookie Policy
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our Service
- Process your transactions and manage your subscription
- Send important notifications about your account or the Service
- Respond to your inquiries and provide customer support
- Detect and prevent fraud, abuse, and security incidents
- Analyze usage patterns to improve user experience
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your data with:
- Service Providers: Companies that help us operate our platform (hosting, analytics, email)
- Payment Processors: To process subscription payments securely
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for all data transmission
- Secure password hashing (bcrypt)
- Rate limiting and bot protection
- Regular security audits and updates
- Access controls and authentication
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Export your data in a machine-readable format
- Objection: Object to certain types of data processing
- Withdrawal: Withdraw consent for marketing communications
To exercise these rights, contact us at privacy@alpinee.io
6. Data Retention
We retain your data for as long as:
- Your account remains active
- Necessary to provide our services
- Required by law or for legitimate business purposes
After account deletion, we may retain certain data for up to 90 days for backup purposes and to comply with legal obligations.
7. International Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
8. Children's Privacy
Our Service is not intended for users under 18 years of age. We do not knowingly collect information from children. If we learn we have collected data from a child, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website or sending you an email.
10. Contact Us
For privacy-related questions or concerns:
Email: privacy@alpinee.io
Risk Disclaimer
Effective date: December 3, 2025
Please read this disclaimer carefully before using Alpinee.
1. Educational Purpose Only
Alpinee is designed exclusively for educational and informational purposes. The Service provides market data visualization, technical analysis tools, and pattern recognition features to help users learn about cryptocurrency markets.
Nothing on this platform constitutes:
- Financial advice
- Investment advice
- Trading recommendations
- An offer or solicitation to buy or sell any asset
2. High Risk Warning
Cryptocurrency trading carries a high level of risk and may not be suitable for all investors. Before deciding to trade cryptocurrencies, you should carefully consider your investment objectives, level of experience, and risk appetite. The possibility exists that you could sustain a loss of some or all of your initial investment.
3. No Guarantees
Alpinee makes no guarantees regarding:
- The accuracy, completeness, or timeliness of any information displayed
- The performance or reliability of any analysis, signals, or indicators
- Future market movements or trading outcomes
- The suitability of any information for your specific situation
Past performance of any analysis method or trading strategy is not indicative of future results.
4. Your Responsibility
By using Alpinee, you acknowledge and agree that:
- You are solely responsible for your trading decisions
- You will conduct your own research and due diligence
- You understand the risks of cryptocurrency trading
- You will not trade with money you cannot afford to lose
- You will seek professional advice if needed
- Any profits or losses from your trading are entirely your responsibility
5. Not a Trading Platform
Alpinee is not:
- A cryptocurrency exchange or trading platform
- A broker or financial intermediary
- A licensed financial advisor
- A registered investment company
We do not execute trades, hold funds, or provide custody services.
6. Third-Party Data
Market data displayed on Alpinee is sourced from third-party providers and exchanges. We do not guarantee the accuracy of this data and are not responsible for any errors, omissions, or delays.
7. Technical Risks
The Service may experience:
- Downtime or unavailability
- Data delays or inaccuracies
- Technical errors or bugs
- Security incidents
We are not liable for any losses resulting from such technical issues.
8. Limitation of Liability
Under no circumstances shall Alpinee, its operators, employees, or affiliates be liable for:
- Any trading losses you incur
- Any decisions made based on information from our Service
- Any indirect, incidental, special, or consequential damages
- Any lost profits or missed opportunities
9. Seek Professional Advice
If you are unsure whether cryptocurrency trading is appropriate for you, please consult with a qualified financial advisor, accountant, or attorney before making any investment decisions.
Remember: Only invest what you can afford to lose. Cryptocurrency markets are highly volatile and speculative.
10. Acceptance
By creating an account or using Alpinee, you confirm that you have read, understood, and accepted this Risk Disclaimer in its entirety.
Last Updated: December 3, 2025
Refund Policy
This Refund Policy applies to all paid subscriptions and purchases made on Alpinee ("Service"). By subscribing to our premium features, you agree to the following terms.
1. Digital Service Nature
Alpinee provides digital services including access to:
- Premium cryptocurrency market signals and analytics
- Advanced filtering and analysis tools
- Smart Money tracking features
- Extended data history and exports
As a digital service, access is granted immediately upon successful payment.
2. Subscription Terms
All subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your selected plan). Your subscription will automatically renew unless cancelled before the renewal date.
3. Refund Eligibility
Eligible for refund:
- First-time subscribers within 7 days of initial purchase who have not extensively used premium features
- Technical issues preventing access to paid features that we cannot resolve
- Duplicate or erroneous charges
- Service unavailability exceeding 72 consecutive hours
Not eligible for refund:
- Change of mind after the 7-day period
- Dissatisfaction with trading outcomes or market performance
- Failure to cancel before renewal date
- Violation of our Terms of Service
- Partial month/period usage requests
- Account termination due to policy violations
4. How to Request a Refund
To request a refund:
- Email us at support@alpinee.io
- Include your registered email address
- Provide your transaction ID or payment receipt
- Explain the reason for your refund request
We will respond to all refund requests within 3-5 business days.
5. Refund Processing
Approved refunds will be processed using the original payment method:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Cryptocurrency: Refunds in crypto may be subject to exchange rate differences at the time of refund
6. Cancellation
You may cancel your subscription at any time through your account settings. Upon cancellation:
- You will retain access to premium features until the end of your current billing period
- No partial refunds will be issued for unused time
- Your account will revert to free tier after the billing period ends
7. Free Trial
If we offer a free trial period:
- You will not be charged during the trial period
- Your subscription will begin automatically after the trial unless cancelled
- Trial periods are limited to one per user/household
8. Price Changes
We reserve the right to modify subscription prices. Any price changes will:
- Be communicated via email at least 30 days in advance
- Apply to your next billing cycle after the notice period
- Not affect your current billing period
9. Disputes
If you believe you have been incorrectly charged, please contact us before initiating a chargeback with your payment provider. Chargebacks without prior contact may result in account suspension.
Contact Us: For any billing questions or refund requests, email us at support@alpinee.io. We're here to help!
10. Changes to This Policy
We may update this Refund Policy from time to time. Continued use of paid services after changes constitutes acceptance of the updated policy.